The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices designed to promote quality computing services in the IT sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement.
Although many businesses are adopting ITIL/ITSM, the complexity and constant change of todays IT infrastructure is creating challenges around implementing and enforcing compliant, cross-functional processes. With IT budget constraints and demand for more efficient services, organizations are looking to IT process automation to accelerate implementation and enforce their ITIL processes.
The Opalis ITIL/ITSM solution provides a workflow environment to define, manage and automate management processes to improve efficiency, control costs and better align IT with business goals. With Opalis, you can orchestrate and integrate your existing management tools to automate processes across a heterogeneous environment - without programming or scripting. By automating the processes that people reform repeatedly every day, you can solve problems faster and ensure best practices are enforced, while achieving a higher quality of service.
- Accelerate ITIL implementations
- Reduce costs associated with performing processes manually
- Increases productivity
- Improves customer satisfaction
Read more about Opalis Integration Server or download the white paper Getting ITIL Done with IT Process Automation
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