Automate IBM Tivoli EC Tasks to Optimize Service Levels and Reduce Overall System Downtime
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for IBM Tivoli Enterprise Console (TEC) enables you to automate data feeds to other help desks or system monitors, or automate problem management routines and maintenance procedures. The results: lowered operating costs, increased performance and availability, and better service levels.
Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines and corrective actions, and pass results to other systems like a help desk, email, pager or phone systems. Finally realize the benefits of a self-healing data center.
Coordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for IBM Tivoli Enterprise Console provides a simple, yet powerful graphical user interface for filtering TEC Events and auto-generating pre-populated trouble tickets in service management tools like BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, PATROL event data can be shared and synchronized with other system monitors such as Microsoft MOM, HP OpenView Operations, or BMC PATROL.
With IBM Tivoli Enterprise Console out-of-the-box policies, you can:
- 2-Way Integration with other system monitoring tools
- Instant integration with Help Desks including auto diagnostics or corrective actions based on corporate Run Book procedures
- Create custom Tivoli EC Events within standardized IT processes
An Automation Policy
Create custom Tivoli EC Events within standardized IT processes
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In this example, Opalis creates success and failure messages from a process executing a business data feed, providing IBM Tivoli EC administrators real time status on critical processes.
