Incorporate CA eHealth with Problem Management and Maintenance

Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for CA eHealth enables you to incorporate Operations Manager with problem management processes and maintenance procedures.

Automate Problem and Incident Management Routines Faster

Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and data transfer to other systems like a help desk - and finally realize the benefits of a self-healing data center.

Coordinate and Consolidate Events Between your Monitored Network and Help Desk

Using the Opalis Integration Pack for CA eHealth along with Integration Packs for other monitoring and service management products, Opalis can automatically raise incident tickets on Service Desks for critical alarms on pre-determined network nodes and then generate At-a-Glance reports real-time for critical nodes tracked on eHealth and append the report analysis back to the original incident tickets.

Control and Maintain devices on your Network while you Automate Housekeeping Tasks

CA eHealth provides sophisticated performance monitoring for your network infrastructure, polling each device on the network, typically with SNMP, to gather relevant statistics. EHealth can then notify administrators of any issues it finds, and can detect anomalies based on past events and can help pinpoint why those anomalies exist. With Opalis, you can automate use of eHealth's historical data and automated reporting capabilities and automate the tasks of calculating long-term trends, baselining network resources, and providing performance reports for critical network components such as backbones, server clusters, and Internet links services.
Opalis lets you automate eHealth physical or logical device (element) discovery, operating status, retire monitored elements and run reports on the environment, including generating reports for:

• Trends - plot variables and elements and identify trends
• At-a-Glance - examine key metrics for problem elements
• Top N - specify different that share the same performance characteristics( eg. top 10 servers that have 90% CPU utilization)
• What-If - change various assumptions to determine how they affect performance eg. adjust demand of an element and observe affect of those changes in the report
• Service Levels - provide level information (eg. availability, latency, resource utilization) for a region, department, or business unit

An Automation Policy

Automate network device Problem & Incident Management Processes

When a network device's health state reaches critical, Opalis leverages CA eHealth to check and diagnose the device, starts maintenance and creates a trouble ticket