Automatically Manage and Monitor Service Desk Incidents
Opalis Integration Server automates run book automation procedures in a way that's simple, fast and effective. The Opalis Integration Pack for CA Unicenter Service Desk extends capabilities to automatically create, modify and close units based on system activity.
Synchronize Incidents between System Monitors and CA Service Desk
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and case updates during each step of the process. Using the Opalis Integration Pack for CA Unicenter Service Desk along with Integration Packs for other monitoring and service management products, Opalis can automatically consolidate and coordinate events between system management products.
Report Maintenance Procedures to CA Unicenter Service Desk
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Pack for CA Unicenter Service Desk, administrators can create workflows that automatically create and escalate cases when maintenance procedures fail.
- Keep CA Unicenter Service Desk synchronized with System Monitors
- Add Ticketing to Maintenance Procedures
An Automation Policy
Auto-diagnose and ticket
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Opalis Integration Server watches for critical MOM alerts, performs diagnostics and opens a new CA Unicenter Unit with all the diagnostic information.
