Automate Service Desk Processes and Ensure Compliance

Opalis IT process automation (ITPA) solutions automate incident, change, provisioning, backup/recovery, maintenance, and security processes by integrating and orchestrating all of the data center tools involved in the process, including the ability to initiate the workflow processes inside CA Service Desk that automate tasks between its service desk modules (e.g. change order and incident management).

Opalis extends CA Service Desk capabilities, enabling users to automate service requests, change orders, asset management and service issue processes by integrating CA Service Desk with other data center tools.

Reduce Costs with Automated Incident Management

Opalis' built-in event monitoring and rule-based workflow capabilities enable users to design workflows that filter CA Service Desk units to triage incidents, by automating diagnostics routines and corrective actions. This reduces the volume of incidents that are escalated and provides meaningful data so knowledge experts can fix problems faster, to lower the overall costs of level 1, 2 and 3 support.

Integrate Data Center Tools and Reduce Errors

Opalis' script-free integration and support for customized environments (such as service desk forms) enables users to easily coordinate and consolidate events between service desk and event monitoring vendors. Integration capabilities also enable users to set up redundancy between systems through bidirectional synchronization, which helps to eliminate the inconsistency, latency and errors associated with manual data entry.

Improve Delivery with Automated Service Fulfillment

Opalis provides heterogeneous support and dynamic process configuration through its data bus architecture, which provides users with a fast and easy way to orchestrate processes across IT silos. You can rapidly design workflows that respond to CA Service Desks requests and automate common tasks such as server, storage, and network provisioning, patching, user-on boarding, and password resets, while ensuring compliance by updating CA Service Desk with process status.

Consolidate Service Desks and Improve Data Integrity

This Opalis process integrates CA Service Desk, HP Service Desk and BMC Remedy to dynamically detect and consolidate service desk systems, eliminating the errors, latency and inconsistency of manual data entry.