Incorporate CA Unicenter NSM with Problem Management and Response

CA Unicenter NSM (Network and Systems Management) is a service and systems management product that offers advanced visualization of alert management including automated notification and escalation of critical issues across multiple system platforms.  New release R11 includes a new Management Command Center and advanced notification services.

Opalis Integration Server connects data center components to the CA NSM console with automated processes that are simple, fast and effective. With Opalis Integration Server and the Integration Pack for CA NSM, you can automate repetitive, time consuming tasks such as corrective actions, diagnostic routines, and message response.

Automate Problem and Incident Management Routines Faster

The Opalis Integration Pack for CA NSM allows users to monitor for key NSM Messages and take automated diagnostic or corrective actions, creating trouble tickets pre-filled with any existing NSM Message data and collected diagnostics. Opalis also provides users with simple, yet sophisticated tools to dynamically decide what actions should be taken and who to assign critical Messages to, whether it is via email, pager, cell phone or trouble ticketing systems such as CA Service Desk.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications

The Opalis Integration Pack for CA NSM provides a simple, yet powerful graphical user interface for filtering messages in NSM and auto-generating pre-populated trouble tickets in service management tools like CA Service Desk. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, CA NSM Message data can be shared and synchronized with other system monitors such as Microsoft MOM, HP OpenView Operations, or BMC PATROL.

An Automation Policy

Automated remediation

This policy will automatically attempt to diagnose and repair an incident that is generated by an alert detected in CA NSM Unicenter.