Opalis: data center automation and IT integration software for data center management

Opalis Integration Server

Opalis Integration Packs

Process Catalogs

 
  Professional Services

 
  Training

 
     
Opalis Integration Pack for BMC Remedy ARS
 


Automatically Create, Modify and Close Cases

Maintaining IT services that support the business requires processes to manage incidents, changes, and ensure compliance to name a few. Opalis solutions automate these processes by integrating and orchestrating all of the data center tools involved, including the ability to initiate the workflows inside BMC Remedy. Opalis can also help alleviate pain associated with creating and maintaining service desk tickets for ITIL compliance, by integrating data center tools with BMC Remedy.

Reduce Costs with Automated Incident Management

Opalis’ built-in event monitoring and rule-based workflow capabilities enable users to design workflows that filter BMC Remedy tickets to triage incidents, by automating diagnostics routines and corrective actions. This reduces the volume of incidents that are escalated and provides meaningful data so knowledge experts can fix problems faster, to lower the overall costs of level 1, 2 and 3 support.

Integrate Data Center Tools and Reduce Errors

Opalis script-free integration and support for customized environments enables users to easily coordinate and consolidate events between service desk and event monitoring systems. Integration capabilities also enable users to set up redundancy between systems through bidirectional synchronization, which helps to eliminate repetitive and time-consuming manual tasks while reducing the risks associated with human error and shortcuts.

Improve Delivery with Automated Service Fulfillment

Opalis provides dynamic process configuration through its data bus architecture, which provides users with 1-click integration to pass data between systems. Users can rapidly design workflows that respond to BMC Remedy tickets and automate common requests, while ensuring compliance by updating BMC Remedy during each step of the process.

  • Synchronize Monitors and Help Desks
  • Integrate monitoring and IT service management tools
  • Integrate backup and IT service management tools


An Automation Policy

Integrate monitoring and IT service management tools

Click here to Zoom

Opalis Integration Server defines a corrective action that attempts to automatically resolve a problem detected by Microsoft Operations Manager (MOM). If Opalis can fix the problem, then the case is updated and closed; if the problem cannot be fixed, then it is escalated so an administrator can go and resolve the issue...

­Brochure: Opalis Integration Pack for BMC Remedy

  |  Home   |  Overview   |  Products   |  Solutions   |  Resources   |  Partners   |  Support   |  News   |  About Us   |  Sitemap  |
Privacy | Terms of Use | License © 2010 Opalis, a Microsoft subsidiary. All rights reserved.