Automatically Create, Modify and Close Cases
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for BMC Remedy AR System extends capabilities to automatically create, modify and close requests based on system activity.
Report Maintenance Procedures to BMC Remedy Help Desk
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Pack for BMC Remedy AR System, administrators can create policies that automatically create and escalate cases when maintenance procedures fail.
Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and case updates during each step of the process.
Coordinate and Consolidate Events Between Help Desk and Monitoring Applications
Using the Opalis Integration Pack for BMC Remedy AR System along with Integration Packs for other monitoring and service management products, Opalis can automatically consolidate and coordinate events between system management products.
- Synchronize Monitors and Help Desks
- Integrate monitoring and IT service management tools
- Integrate backup and IT service management tools
An Automation Policy
Integrate monitoring and IT service management tools
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Opalis Integration Server defines a corrective action that attempts to automatically resolve a problem detected by Microsoft Operations Manager (MOM). If Opalis can fix the problem, then the case is updated and closed; if the problem cannot be fixed, then it is escalated so an administrator can go and resolve the issue...
