Opalis’ built-in event monitoring and rule-based workflow capabilities enable users to design workflows that filter BMC Remedy tickets to triage incidents, by automating diagnostics routines and corrective actions. This reduces the volume of incidents that are escalated and provides meaningful data so knowledge experts can fix problems faster, to lower the overall costs of level 1, 2 and 3 support.
Integrate Data Center Tools and Reduce Errors
Opalis script-free integration and support for customized environments enables users to easily coordinate and consolidate events between service desk and event monitoring systems. Integration capabilities also enable users to set up redundancy between systems through bidirectional synchronization, which helps to eliminate repetitive and time-consuming manual tasks while reducing the risks associated with human error and shortcuts.
Improve Delivery with Automated Service Fulfillment
Opalis provides dynamic process configuration through its data bus architecture, which provides users with 1-click integration to pass data between systems. Users can rapidly design workflows that respond to BMC Remedy tickets and automate common requests, while ensuring compliance by updating BMC Remedy during each step of the process.
- Synchronize Monitors and Help Desks
- Integrate monitoring and IT service management tools
- Integrate backup and IT service management tools
An Automation Policy
Integrate monitoring and IT service management tools
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Opalis Integration Server defines a corrective action that attempts to automatically resolve a problem detected by Microsoft Operations Manager (MOM). If Opalis can fix the problem, then the case is updated and closed; if the problem cannot be fixed, then it is escalated so an administrator can go and resolve the issue...
